woMEn TIME Cancellation and Refund Policy
You will not be entitled to a refund for cancellations made by you either prior to a course starting and/or sessions not attended.
If you have suffered ill health/sickness/injury which has prevented you taking part in the course or individual session, a refund will be issued only on receipt of a valid medical certificate, doctors/hospital note or proof of medication (e.g. prescription issued by doctor). If this happens part way through a course then the refund will be pro-rata to the sessions that cannot be attended. Any refunds in this instance may be subject to an administration fee.
Chelmsford City Council on behalf of woMEn TIME will provide a full refund if the whole course is cancelled prior to the course starting and will notify you more than 24 hours in advance. A refund will only be offered via the same method used to pay for the course or session e.g. the same card, credit or cash (If only part of the course is cancelled then the refund will be pro-rata).
Where woMEn TIME has cancelled session due to staff illness or bad weather conditions a credit refund will be issued to customers. This credit can only be used against the same activity course/session. If this isn’t available a reasonable alternative will be offered at the discretion of woMEn TIME. We will notify you of any cancellation as soon as possible with the contact details you have provided.
Any bookings or money taken by third parties (that hasn’t been taken directly by woMEn TIME) will be cancelled or refunded at the discretion of the third party, subject to their cancellation/refund policy. This includes any ill health/sickness/injury which has prevented you taking part in the course/session.